Conditions of Use

Conditions of Use
The following is the Agreement which applies to your use of the Stepneys Online website, including the purchase of goods using the Stepneys online purchase service. By opening a Stepneys Account, you agree to the terms of this Agreement.
1. You must ensure that your access to the Stepneys website or use of it is not illegal or prohibited by laws which apply to you.
2. The customer must take precautions to ensure that the process which they employ for accessing the Website do not expose them to risk of viruses, malicious computer code or other forms of interference which may damage the customer’s computer system.  Stepneys takes no responsibility for any damage which may arise in connection with your use of the Stepneys Website.
3. The Website may contain links to other websites.  Those links are provided for convenience only and may not remain current or be maintained.  Stepneys will not be responsible for the content or privacy practices associated with linked websites.
4. The customer warrants that all information and data provided by the customer in the creation of a Stepneys Account is accurate and up to date.
5. The customer must notify Stepneys immediately if the customer becomes aware of any unauthorized use of the customer’s Stepneys Account.
6. All pricing displayed on the Stepneys Website is for online purchases only and may not be matched at any physical Stepneys retail location.  All pricing displayed in any Stepneys retail location may not be matched on the Website.
7. Stepneys will use its best endeavors to supply orders placed through the Stepneys Website, however Stepneys reserves the right to cancel any order without notice for any reason.  In the event of a cancelled order, any payments processed by Stepneys will be promptly refunded
8. Customers who wish to cancel an order must notify Stepneys at by 10:00am on the next business day following the date of order. Notice of cancellation must quote the order reference number.
9. The customer authorizes Stepneys to debit such amount from your nominated PayPal account.  If your nominated PayPal account is declined by your financial institution, Stepneys will not be able to guarantee the delivery of the goods, and Stepneys may contact you to make alternative payment and delivery arrangements.
10. Stepneys will use its best endeavors to deliver the goods to your nominated delivery address within the time period specified at the time of placing your order; however Stepneys will not be liable to you or anyone else for any losses suffered or incurred due to delay in delivery.
11. Damaged or faulty goods will be repaired or replaced (at the discretion of Stepneys).  Where repair or replacement of damaged or faulty goods is not possible (as determined by Stepneys), a full refund will be issued for the value of the damaged or faulty goods.
12. All Intellectual Property on the Stepneys Website is the property of Stepneys.  Unless authorized by Stepneys in writing, you may not reproduce, modify, display or distribute any material from the Stepneys Website.
13. Stepneys may terminate or suspend this Agreement at any time by sending you a notice by e-mail to your nominated e-mail address advising that your account has been suspended, such termination to be effective the day the notice is sent or such later date as specified in the notice.
14. Stepneys do not intend for any of the above conditions to violate your rights as a customer.  If any of the above conditions violate your rights Stepneys will honour your rights and remove the condition.  If you feel your rights have been violated please contact
Thank you for taking the time to read and understand the conditions above.  Stepneys hopes you enjoy your shopping experience and wishes you well with whatever project or restoration job you are working on, or planning.

Gift Certificates
Gift Certificates are available from the Stepneys’ Online Website.  You can order Gift Certificates to any value you wish.  Postage on all Gift Certificates is always free which makes a Stepneys’ Gift Certificate a fantastic present.  Simply follow the steps on the Gift Certificate section on the Stepneys Website and a Gift Certificate will be posted to your supplied address within three working days from the time your funds clear into Stepneys Account.

All Stepneys’ Gift Certificates come with a unique code system and are recorded in a tamper proof booking system so you need not worry about your Gift Certificate being used by another or being reproduced as a copied certificate.  You will be required to give the full information of the person to whom you wish to send the Stepneys’ Gift Certificate.  This information will then be recorded into the system and dated.  You will be emailed once the Gift Certificate has been posted.  It is your responsibility to contact Stepneys at  within 10 working days if your Gift Certificate is not received at your supplied address.  Stepneys will cancel any Gift Certificate that is not received within 10 working days and issue a replacement Gift Certificate.  If the second Gift Certificate is not received within 10 working days you will be required to pick up your replacement Gift Certificate from Stepneys Adelaide.

All Stepneys’ Gift Certificates are non-redeemable for cash and are valid for a period of 12 months.  A cash difference may be given (at Stepneys’ discretion) for the balance after a purchase.  Stepneys may also give a credit note to the value of the balance after the purchase.  If a credit note is give it will be valid for 12 months from the time of the issuing of the credit note and not the date on the Gift Certificate.
For more details on Gift Certificates please use the Contact Us section of the Stepneys Website and one of website personal with respond to your inquiry.

Stepneys will now be offering a Newsletter to our Online Account Customers.  The Newsletter’s purpose is to let you as the customer know about new stock that has just arrived, shipments now on the water, Special Jobs in which Stepneys will be involved, new Website links and new items added to the Online Website. The Newsletter will, of course, have updates on our Adelaide store and staff.  The Newsletter might even include a Special Account Customer only sale, Customer Profile and the Stepneys product they have used.  You can Unsubscribe at any time by simply going to the unsubscribe section on the website and clicking UNSUBSCRIBE.  But remember, if you do not subscribe to the Newsletter you might miss out on that special item you have been looking for because you did not have time to visit our store.

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